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A Not-So-Extreme Makeover
Small changes with big impact
Topic: Case Study
December, 2005
By Lisa Johnson
After a recent speaking engagement in Philly, I spent a Friday night
in my hotel room catching up on e-mail. Along with the usual mix
of spam and business notes, my inbox contained a heads-up about
a new gift-giving website called Give
Simple <www.givesimple.com>.
I logged on and felt a little rush of inspiration. The site was
clean and attractively designed, the gifts were fun (everything
from cute pajamas to mouth-watering scented candles and retro-cool
cake plates), and the founder, Kendra Wright, was clearly a smart
cookie with a great sense of humor.
Two ice waters and a packet of red licorice later, I had developed
three strategies that would help Give Simple to more effectively
reach women and attract a core customer group. I decided to feature
Give Simple as my first mini-makeover in this newsletter. The site
was so close it just needed a few tweaks to enhance the spirit
of the brand and take it to the next, buzz-worthy level.
I shot off an email to Kendra and she was on board with my makeover
experiment. We also decided that it would be fun to engage the talent
of ReachingWomens readers. Below, youll find my three
strategies and an opportunity to win a gift certificate to givesimple.com
Strategy #1
Focus on Kendra as the heart of
the Give Simple brand.
The About Us section provides a link to Kendras design company,
Wright Strategies, but it misses a prime opportunity to forge a
more personal connection. When I buy a gift online, Im not
looking for a business tie, but a partner in crime for the festive
occasions in my life. Instead of adding an official, behind-the-desk
picture, I suggested a new photo of Kendra wearing a pair of the
sites signature colorful pajamas and a fun interview that
reveals her heart and personality. People connect to people, not
websites, and a likeable real person will make the brand more compelling
to women and feel like a more tempting place to shop.
I also suggested that Kendra develop a blog called The Gift Exchange
to showcase her gift-giving tips, new products, fun links and other
helpful tidbits that would enable her to develop a stronger sense
of community. The blog is an ideal tool for Give Simple because
Kendra is a web developer whos already fluent in the technology
required to establish and manage it.
Strategy #2
Infuse the copy with pitch-perfect humor and compelling personality
While I liked the general tone of the Give Simple copy, I felt that
it could become a much more powerful hallmark of the site. Kendras
style could be as sassy and fun as another brand I admire, Daily
Candy <www.dailycandy.com>.
I suggested that she work with content strategist (and ReachWomen
partner) Cheri Hanson to stretch the limits just a little and infuse
the shopping experience with fun and laughter and to help customers
think, "hey, this site is just like me."
Strategy #3
Create gift packages that explore the edges and get people talking
I can pick up a good pair of pajamas or some pretty stationery at
a local store, but it takes a gift-giving master to pull all the
pieces together. When I first checked out Give Simple, I was looking
for gift packages that would make me feel truly excited and inspired.
I was hoping for some funny, crazy, sexy, wacky, imaginative and
even racy gift ideas. Personally, Im an amateur gift giver
so I looked to Kendra as the imaginative black belt the woman
with a PhD in gift therapy. Was she capable of such a lofty title?
After one conversation, I knew that Kendra was a master who simply
hadnt revealed her potent talents on the site.
I pointed her to another brand that I admire (and have featured
in past ReachWomen newsletters), Kimpton
Hotels <www.kimptonhotels.com>.
This fabulous line of boutique hotels has packaged their weekend
retreats with humor and imagination. In the same spirit, I challenged
Kendra to create 10 gift packages that would give her customers
and potentially even the media something unique to
talk about.
Here are just a few of her ideas:
Swanky panky
retro swank pajamas, a delicious bubble
bath, an aromatherapy candle, a CD featuring sultry music and a Twister
board game.
Baby its cold outside steaming
hot cocoa, a snuggly robe, a scented candle, breath mints and a jar
of chocolate body paint.
Thats entertainment a flair platter,
lemon artichoke pesto, a recipe for Chicken Divan and some fun printed
napkins.
Moms gone wild martini glasses, a recipe
for white cosmos, a set of Sex and the City DVDs and a de-puffing
face mask.
Think you can do better? We do too! So, heres your chance to
win a $50 shopping spree on Give Simple by sending in your most edgy,
funny, indulgent, exciting or adventuresome gift package. Above all,
push the edges and be creative. Your submission should be sent to
info@reachwomen.com with
the subject line: Give Simple Contest. Top submissions will be posted
on The Gift Exchange blog and the winner announced in January. Your
submission should include the following:
1. Package title
2. Five products including 3 core products and 2 or 3 low-cost,
imaginative "extras."
Grab a latte and a napkin and give it your best shot. Well choose
the top five submissions by December 25th and announce the winner
in the January newsletter.
Kendra will be incorporating my three strategies over the next several
weeks. Watch givesimple.com
for great packages, updated copy and the new blog. Well check
back with her for a future newsletter and let you know how these small
changes have affected her business.
**************************************************************
This month, my husband and I had a great vacation with our niece and
nephews at Disney World. Amidst all the roller coaster chaos and Mickey
fun, we had some excellent conversations. Each night we tossed a few
questions out over dinner and had a great time learning new things
about each other while we munched: "Tell us about a situation
that was a turning point in your life; Say one word to describe each
person at the table; Share a moment when the person across from you
surprised you."
At ages 10, 12 and 14, these kids had a lot to say and we left the
week at the "mouse's house" feeling closer than ever. Ah,
the power of a good question. This holiday season, pose some new questions
to the familiar gang and watch the conversation flow. Who knew Uncle
Ed threw up in midair while skydiving or that Grandma Evelyn was the
only woman at her school to earn a lettermans jacket. By the
way, Ive found that a fresh round of questions is equally productive
with customers and colleagues. Sometimes the key is not more answers,
but better questions
Sincerely,
Lisa
Johnson
Feel free to join the conversation with your
own insights and thoughts. I would love to hear your stories via
e-mail at <lisa@reachwomen.com>.
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