A Not-So-Extreme Makeover
Small changes with big impact

Topic: Case Study
December, 2005


After a recent speaking engagement in Philly, I spent a Friday night in my hotel room catching up on e-mail. Along with the usual mix of spam and business notes, my inbox contained a heads-up about a new gift-giving website called Give Simple <www.givesimple.com>. I logged on and felt a little rush of inspiration. The site was clean and attractively designed, the gifts were fun (everything from cute pajamas to mouth-watering scented candles and retro-cool cake plates), and the founder, Kendra Wright, was clearly a smart cookie with a great sense of humor.

Two ice waters and a packet of red licorice later, I had developed three strategies that would help Give Simple to more effectively reach women and attract a core customer group. I decided to feature Give Simple as my first mini-makeover in this newsletter. The site was so close – it just needed a few tweaks to enhance the spirit of the brand and take it to the next, buzz-worthy level.

I shot off an email to Kendra and she was on board with my makeover experiment. We also decided that it would be fun to engage the talent of ReachingWomen’s readers. Below, you’ll find my three strategies and an opportunity to win a gift certificate to givesimple.com

Strategy #1
Focus on Kendra as the heart of the Give Simple brand.

The About Us section provides a link to Kendra’s design company, Wright Strategies, but it misses a prime opportunity to forge a more personal connection. When I buy a gift online, I’m not looking for a business tie, but a partner in crime for the festive occasions in my life. Instead of adding an official, behind-the-desk picture, I suggested a new photo of Kendra wearing a pair of the site’s signature colorful pajamas and a fun interview that reveals her heart and personality. People connect to people, not websites, and a likeable real person will make the brand more compelling to women and feel like a more tempting place to shop.

I also suggested that Kendra develop a blog called The Gift Exchange to showcase her gift-giving tips, new products, fun links and other helpful tidbits that would enable her to develop a stronger sense of community. The blog is an ideal tool for Give Simple because Kendra is a web developer who’s already fluent in the technology required to establish and manage it.

Strategy #2
Infuse the copy with pitch-perfect humor and compelling personality

While I liked the general tone of the Give Simple copy, I felt that it could become a much more powerful hallmark of the site. Kendra’s style could be as sassy and fun as another brand I admire, Daily Candy <www.dailycandy.com>. I suggested that she work with content strategist (and ReachWomen partner) Cheri Hanson to stretch the limits just a little and infuse the shopping experience with fun and laughter and to help customers think, "hey, this site is just like me."

Strategy #3
Create gift packages that explore the edges and get people talking

I can pick up a good pair of pajamas or some pretty stationery at a local store, but it takes a gift-giving master to pull all the pieces together. When I first checked out Give Simple, I was looking for gift packages that would make me feel truly excited and inspired. I was hoping for some funny, crazy, sexy, wacky, imaginative and even racy gift ideas. Personally, I’m an amateur gift giver so I looked to Kendra as the imaginative black belt – the woman with a PhD in gift therapy. Was she capable of such a lofty title? After one conversation, I knew that Kendra was a master who simply hadn’t revealed her potent talents on the site.

I pointed her to another brand that I admire (and have featured in past ReachWomen newsletters), Kimpton Hotels <www.kimptonhotels.com>. This fabulous line of boutique hotels has packaged their weekend retreats with humor and imagination. In the same spirit, I challenged Kendra to create 10 gift packages that would give her customers – and potentially even the media – something unique to talk about.

Here are just a few of her ideas:

Swanky panky – retro swank pajamas, a delicious bubble bath, an aromatherapy candle, a CD featuring sultry music and a Twister board game.

Baby it’s cold outside – steaming hot cocoa, a snuggly robe, a scented candle, breath mints and a jar of chocolate body paint.

That’s entertainment – a flair platter, lemon artichoke pesto, a recipe for Chicken Divan and some fun printed napkins.

Moms gone wild – martini glasses, a recipe for white cosmos, a set of Sex and the City DVDs and a de-puffing face mask.

Think you can do better? We do too! So, here’s your chance to win a $50 shopping spree on Give Simple by sending in your most edgy, funny, indulgent, exciting or adventuresome gift package. Above all, push the edges and be creative. Your submission should be sent to info@reachwomen.com with the subject line: Give Simple Contest. Top submissions will be posted on The Gift Exchange blog and the winner announced in January. Your submission should include the following:

1. Package title
2. Five products – including 3 core products and 2 or 3 low-cost, imaginative "extras."
Grab a latte and a napkin and give it your best shot. We’ll choose the top five submissions by December 25th and announce the winner in the January newsletter.

Kendra will be incorporating my three strategies over the next several weeks. Watch givesimple.com for great packages, updated copy and the new blog. We’ll check back with her for a future newsletter and let you know how these small changes have affected her business.

**************************************************************

This month, my husband and I had a great vacation with our niece and nephews at Disney World. Amidst all the roller coaster chaos and Mickey fun, we had some excellent conversations. Each night we tossed a few questions out over dinner and had a great time learning new things about each other while we munched: "Tell us about a situation that was a turning point in your life; Say one word to describe each person at the table; Share a moment when the person across from you surprised you."

At ages 10, 12 and 14, these kids had a lot to say and we left the week at the "mouse's house" feeling closer than ever. Ah, the power of a good question. This holiday season, pose some new questions to the familiar gang and watch the conversation flow. Who knew Uncle Ed threw up in midair while skydiving or that Grandma Evelyn was the only woman at her school to earn a letterman’s jacket. By the way, I’ve found that a fresh round of questions is equally productive with customers and colleagues. Sometimes the key is not more answers, but better questions

Sincerely,
Lisa Johnson



Feel free to join the conversation with your own insights and thoughts. I would love to hear your stories via e-mail at <lisa@reachwomen.com>.

TO SUBSCRIBE to Reaching Women now - click here
Reaching Women ARCHIVES - click here






Click here to purchase on Amazon.com

Learn the Secrets!

Packed with case studies, inspiring examples and innovative strategies, Don't Think Pink: What Really Makes Women Buy - And How To Increase Your Share Of This Crucial Market (AMACOM, 2004) is the first book about transparent marketing to women. Want a preview? Click here to read the first chapter.




Send to a Friend
Yes, please do! Forward this newsletter, in its entirety, to a friend or colleague.


Bits

With the holidays here, we’ve all got gifts on the brain. More specifically, "what on earth do I give (fill in the blank)?" Here are five gift-giving guidelines for the special people on your list. You’ve heard it before, but money truly is not the key to giving amazing gifts.

• Make it personal. Avoid giving your mom an electric mixer when she really wants a framed photo from your mother-daughter trip to Venice. Unless it’s a business gift, think about your relationship to the recipient and give something that celebrates your special bond. These heartfelt gestures will still be cherished long after a pair of driving gloves wears out.

• Provide a gateway to adventure. Experiences are the new social currency. Think about how you can help your friends and family to try something fresh, fun and new. Think about it: A one-on-one cooking class or a new carving knife? I know which one I’d choose.

• Pay attention. People are always telling you what they want and need in their lives. You just have to listen. The next time you go shopping with your sister, watch for the sweater that she lingers over or the charity that sparks her passion. Come back later to scoop up the cashmere hoodie or make a donation in her name.

• Support secret (and not-so-secret) dreams. Maybe your best friend has always wanted to sing or your husband longs to try his hand at carpentry. Give her voice lessons and present him with a Home Depot gift certificate and a workshop with the local cabinetmaker.

• Provide permission for indulgence and pampering. From spa days to theater tickets to a homemade gift certificate for dinner out with the girls, these are the fun treats that people often deny for themselves.

Contact ReachWomen: info@reachwomen.com
541-685-9400



Privacy Policy

info@reachwomen.com
541-685-9400

Copyright 2004 ReachWomen LLC
Eugene, OR 97405

You are subscribed to %%list.name%% as %%emailaddr%%.
To unsubscribe, send a blank email to %%email.unsub%%